Acquiring a Japanese secret box or a Kumiki is a distinctive moment. At Himitsu-Karakuri Boutique, we make it a point of honor to ensure that your experience is flawless, from the confirmation of your order to the unboxing of your parcel.
Fast and Protected Shipping from France
Because these wooden masterpieces house sensitive precision mechanisms, packaging is a crucial step for us. Each mechanical puzzle is meticulously protected to travel under optimal security conditions.
Our entire collection is stored and shipped from France. This logistical choice offers you two major guarantees:
- Promptness: Your orders are processed and shipped as swiftly as possible, complete with a tracking number allowing you to follow your parcel to its destination.
- Peace of Mind within the EU: By ordering from within the European Union towards a E.U. country, you are completely free from unexpected customs duties or import taxes, which are often associated with direct purchases from Japan.
Delivery Times and Commitments
Delivery times are provided as an estimate. However, as part of our commitment to your peace of mind, should the delivery exceed thirty (30) days from the date of your order, you reserve the right to cancel the purchase and receive a full refund.
Orders Outside the European Union and DOM-TOM
For deliveries outside the European Union and to French Overseas Territories (DOM-TOM), local taxes and customs duties may apply upon arrival. These charges are outside the control of our boutique and remain the sole responsibility of the buyer.
Important Customs Notice: Please note that providing any inaccurate information with the intent to evade applicable taxes in the destination country may result in civil fines and criminal prosecution.
Return Policy: Your Satisfaction Above All
We rigorously select and authenticate each of our pieces, whether new, pre-owned, or vintage. However, should the item not fully meet your expectations, you are covered by our return guarantee.
- You have a legal period of 14 days from the receipt of your order to inform us of your wish to return the item.
- To guarantee the integrity of our collection (especially for our pristine antique and second-hand pieces), the object must be returned to us in its exact original condition, complete with its packaging and any accessories (instructions, sealed solutions).
- Upon receipt and inspection of the piece by our team, we will process the refund of your purchase with the utmost promptness.
For any questions regarding the tracking of your order or to arrange a return, we are personally at your disposal via our contact page.